FEATURE FUEL MANAGEMENT
focus their time and efforts on their actual core responsibilities within the business. Working closely with the customer, Ryder Fuel Services establishes a unique service protocol for each client, in which it attempts to have a problem diagnosed and a contrac- tor dispatched within a four-hour window. This is possible because the Web-based
approach to service management enables around-the-clock: a) Active system polling and integrity testing that ensure data reli- ability and accuracy; b) System status mon- itoring by trained Support Center experts that ensures equipment and systems relia- bility; and, c) Real-time oversight by per- sonnel that monitor system status for repetitive or false alarms and chronic con- ditions that may prevent compliance. This Web-based system also allows for
more efficient compiling, tracking and re- view of past service calls, eliminating the need to log information in a notebook or sift through a drawer of old invoices in order to locate past histories. Ryder also monitors its contractor database to ensure that every vendor is up-to-date on its cer- tifications, and will never send a customer a contractor lacking the proper training on the fuel system equipment.
EXPERTISE PAYS
It makes sense for a business that has a fu- eling component to partner with a com- pany that can take all of the headaches and hassles out of the fueling system's service management. That's why savvy businesses are contracting with professional compa-
nies that have such a solution. Outsourcing service management to a third party eases the burden on the facility operator and provides the peace of mind knowing that you are partnering with a company that has taken ownership of that business seg- ment within your operation, and also has the best interests of your company's overall fuel-management system in mind.
Peter J. Cochefski, 281/647-8900, ext. 222, or pcochefski@ryderfs.com, is Director of Ryder Fuel Services, a Houston-based sub- sidiary of Ryder System, Inc., and provider of fuel-management programs that focus on Compliance Management, Remote Monitor- ing and Alarm Management, Service Man- agement, Fuel Management and Supply, and environmental Best Management Practices.
The Ryder Fuel Services technology monitors fuel systems' usage, inventory and trouble-shooting requirements off-site, enabling staff at a plant, terminal or other fleet operation to focus on core business activities.
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